Privacy Policy

Loora respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our webapp without giving us any information about yourself (except for cookies and pixel tags, as provided in our Cookie Policy. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, for example when you decide to contact us for additional information, this policy describes how we collect and use your personal information.

Who is Responsible for the Processing of Your Personal Data?

The entity responsible for the processing of your personal data is Loora A.I Ltd., referred to as “Loora”, “our”, “we” or “us” in this privacy policy.

How We Collect and Use Information

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, and other information when needed to provide a product or service you requested.

Information for providing you with Services

We collect and store personal information such as name, address, email address, telephone number, gender, birth date, and other contact information in order to provide you with services you may find on our webapp.

Information for Customer Support and Inquiries

We collect and store personal information, such as name, address, email address, telephone number and contact information, when you submit inquiries or requests with respect to our webapp. We will use such information to contact you only for the purposes for which you sent the inquiry.

Information for the maintenance and Improvement of our Webapp and Services

We may also use your personal information, such as web server logs, IP addresses, cookies, pixel tags and web beacons, when you send us inquiries regarding our webapp or when you browse the webapp, in order to administrate and improve this webapp or our services, for our internal records and for statistical analysis, as set forth in our Cookie Policy.

Cookies, pixels and web beacons

This webapp may also collect cookies, pixels and web beacons subject to our Cookie Policy available at Cookie Policy. You can always change your cookie preferences using your web browser and the instructions in the Cookie Policy.

Legal Basis for Processing

Our collection and processing of personal information is based on the following:

1. The need to carry out the above processing of information, which is in anticipation of entering into commercial engagements or as part of the performance of existing engagements with you.
2. To the extent that we use the personal information to improve this webapp or for analyzing statistics, the basis for collection of data is our legitimate interest to conduct such improvements and analysis.

Information sharing and disclosure

Your personal information may be shared with other Loora offices or subsidiaries around the world. All such entities are governed by this Privacy Policy or are bound by the appropriate confidentiality and data transfer agreements.

Loora may share your personal information with other companies or people under any of the following circumstances:

1. when we have your consent to share the information;
2. we need to send the information to third parties who work on behalf of Loora to provide you with a customer service (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose);
3. in the event of sale or transfer of all or substantially all of Loora or any Loora affiliate’s shares or assets, in cases of mergers or in case of negotiations with respect to the foregoing;
4. Where needed for corporate audits or to investigate or respond to a complaint or security threat, to prevent illegal uses of our services, to defend ourselves against third party claims and assist in fraud prevention or investigation; or
5. We will also disclose your personal information if required to do so by law, or in urgent circumstances, to protect personal safety, the public or our webapp.

We will not sell or otherwise transfer the personally identifiable information you provide to us at our webapp to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.

For the above purposes, personal information may be transferred to recipients in countries around the world (which may be located outside the EU/EEA) which in some cases may have a lower level of protection than that within the EU/EEA. When transferring personal data to countries outside the EU/EEA, to jurisdictions that did not receive an adequacy decision by the European Commission, we use standard contractual clauses approved by the European Commission to ensure a sufficient level of protection for your personal information. The standard contractual clauses can be found via the following link: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm.

Data Retention

Loora stores the personal information as long as it is necessary to fulfil the purpose for which the data has been collected. This means that Loora deletes your personal information when such information is no longer necessary, unless we have a legitimate interest to retain such data for longer periods or are required to do so by any applicable law. Statistics which have been anonymised may be saved thereafter.

Data Subject Rights

If you are a resident of the EU/EEA, you may at any time request the rectification or erasure of your personal information. Please note however that deletion could mean that Loora cannot process your requests or provide you any requested services. You have the right to request a copy of your personal information from our record. You have the right to request a limitation of the use of your personal information (for example if you deem the information to be incorrect) or the termination of use of your personal information (for example as regards the use of the information to improve our services).

Data security

Loora safeguards the security of the data you send us with physical, electronic, and managerial procedures, taking into consideration the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of processing your personal information. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet.

Third party sites

Our webapp may contain links to websites operated by other companies. Loora does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Some of these third-party sites may have permission to include the Loora logo, even though they are not operated or maintained by Loora. Although we choose our business partners carefully, Loora is not responsible for the privacy practices of websites operated by third parties that are linked to our webapp. Once you have left our webapp, you should check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you. We may provide services based on third party applications and content tools on Loora’s webapp. These third parties may automatically receive certain types of information whenever you interact with us on our webapp using such third-party applications and tools, based on such third parties’ privacy statements.

Changes to this privacy policy

Loora will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this webapp.

Privacy Inquiries

Requests to exercise your rights as stated above shall be addressed to legal@loora.ai.

If you are a resident of the EU/EEA and have a complaint regarding the processing of your personal data by Loora you are entitled to report such dissatisfaction to the applicable supervisory authority in your country of residence.